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Syncro Updates Not Installing: Check Eligibility and Errors
Troubleshoot Syncro updates not installing. Separate a queued or ineligible request from a failed Windows installation.
Quick Answer
Check the Scripts subtab for installation progress and confirm the asset is online. An offline asset can have queued work. If installation ran and failed, save the error before retrying.
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Read the vendor guide: Syncro Windows Updates on Assets
What You'll Get
- Find where scanning, approval or installation stopped
- Check the result and collect useful details for support
How Patching Works
Syncro uses Windows Updates policies for approvals and schedules, with results in the Windows Patches asset view. Feature upgrades use separate scripts, and third-party application updates have their own policy module.
Checks to Run in Order
- Confirm whether the asset was online when the install was requested.
- Read Scripts progress instead of assuming a queued request finished.
- Retain actual failure details before investigating Windows servicing.
Interpret the Result
| Evidence | Next action |
|---|---|
| No start recorded | Investigate eligibility, device availability and scheduling. |
| An attempt returned an error | Preserve the error and follow the matching Windows/vendor resolution. |
| Installation ended but restart remains | Complete the agreed restart and check a new scan before reporting success. |
Validate the Outcome
Test the fix on one affected device. Check the installation result, complete any required restart and run a fresh scan. Use those results to decide whether the fix is ready for the remaining devices.
Prepare a Useful Escalation
Send the device ID, Windows edition and build, update KB or title, patch policy, scan time, installation time and exact error. Include the time zone, relevant logs and what changed after your test.
Use the Windows Update logs guide to find the logs for the failed scan, download, installation or restart.
Continue With the Right Guide
Official References
- Syncro Windows Update Management — Module scope, approvals, exclusions, schedules and reboot settings.
- Syncro Windows Updates on Assets — Missing/failed/rejected groups, Scripts progress and offline queues.