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Pulseway Not Detecting Patches: Check Scans and Update Scope
Troubleshoot Pulseway not detecting patches. Check collection freshness, update scope and endpoint availability.
Quick Answer
Confirm the OS patch policy assignment and current inventory before changing update rules. Pulseway assigns policies to systems and scopes/groups. Global Rule decisions are separate from evidence that inventory collection completed.
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Review Windows patch status and update failures in one workspace, then use this guide to plan your follow-up.
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Read the vendor guide: Pulseway managing system software
What You'll Get
- Find where scanning, approval or installation stopped
- Check the result and collect useful details for support
How Patching Works
Pulseway evaluates Global Rules before policy and individual patch rules. Installation schedules use the device's local time, and execution history records the result.
Checks to Run in Order
- Confirm system membership in the expected assignment.
- Record completion of current OS inventory.
- Compare Windows availability separately from approval rules.
Interpret the Result
| Evidence | Next action |
|---|---|
| No completed inventory returned | Investigate collection and communication; patch state is still unknown. |
| Current inventory has no applicable candidate | Check update type and OS applicability before diagnosing scan failure. |
| Windows offers the update but fresh managed inventory omits it | Escalate with matching device/update identities and both scan results. |
Validate the Outcome
Check one affected device and an update it should receive. Save the scan time and returned update list. If the scan fails, repair collection before deciding whether the device is up to date.
Prepare a Useful Escalation
Send the device ID, Windows edition and build, update KB or title, patch policy, scan time, installation time and exact error. Include the time zone, relevant logs and what changed after your test.
Use the Windows Update logs guide to find the logs for the failed scan, download, installation or restart.
Continue With the Right Guide
Official References
- Pulseway managing system software — Policy assignment and execution history.
- Pulseway Global Rules — Global Rules assessed before policy/individual rules.
- Pulseway OS Patch Management — OS policy and schedule in local device time.