PatchReporterDocs
Pulseway Updates Not Installing: Check Eligibility and Errors
Troubleshoot Pulseway updates not installing. Separate a queued or ineligible request from a failed Windows installation.
Quick Answer
Open Patch Management > History and check whether the installation ran. Compare the scheduled time with the device's local clock and online status, then inspect any recorded error.
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Review Windows patch status and update failures in one workspace, then use this guide to plan your follow-up.
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Read the vendor guide: Pulseway OS Patch Management
What You'll Get
- Find where scanning, approval or installation stopped
- Check the result and collect useful details for support
How Patching Works
Pulseway evaluates Global Rules before policy and individual patch rules. Installation schedules use the device's local time, and execution history records the result.
Checks to Run in Order
- Read the execution in Patch Management > History.
- Compare schedule with the local endpoint clock and availability.
- Retain actual Windows errors before a controlled retry.
Interpret the Result
| Evidence | Next action |
|---|---|
| No start recorded | Investigate eligibility, device availability and scheduling. |
| An attempt returned an error | Preserve the error and follow the matching Windows/vendor resolution. |
| Installation ended but restart remains | Complete the agreed restart and check a new scan before reporting success. |
Validate the Outcome
Test the fix on one affected device. Check the installation result, complete any required restart and run a fresh scan. Use those results to decide whether the fix is ready for the remaining devices.
Prepare a Useful Escalation
Send the device ID, Windows edition and build, update KB or title, patch policy, scan time, installation time and exact error. Include the time zone, relevant logs and what changed after your test.
Use the Windows Update logs guide to find the logs for the failed scan, download, installation or restart.
Continue With the Right Guide
Official References
- Pulseway managing system software — Policy assignment and execution history.
- Pulseway Global Rules — Global Rules assessed before policy/individual rules.
- Pulseway OS Patch Management — OS policy and schedule in local device time.